Frequently Asked Question

Common pitfalls when setting up your system in Quately and quick fixes
Last Updated 11 months ago

  • No confirmation or cannot log in: Check spam, then try password reset.
  • Blurry logo: Upload a larger PNG or use SVG.
  • Background image crops badly: Use 1:1.35 and keep the focal point centered.
  • API key invalid: Regenerate the key, confirm provider and permissions, and paste without spaces.
  • Model will not activate: Make sure the model is supported by your provider and plan, then save again.
  • Payment toggle fails: Confirm your PayPal or Stripe account status and reconnect.
  • Webhook secret missing or invalid: Copy the signing secret again and paste it into Quately.
  • No events arriving: Ensure the webhook endpoint in PayPal or Stripe exactly matches the one shown in Quately and that the required events are selected.
  • “Invalid API key provided”: Create a new secret key and update it in Quately. Make sure there are no extra spaces.

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